Refund policy

RETURN-REFUND POLICY

If for any reason you are dissatisfied with your P2 Print Store purchase, please call our Team at (912) 660-1142, or email  printstore@posproject.org within 10 days of your purchase date. If you're having trouble with the products you purchased, we'll see if we can help you figure out what's wrong and then we'll go over your options because we want to make sure you're 100% happy.

CANCELLATION

Cancellations will be accepted within 24 hours from the purchase date assuming your order has not already been printed and shipped.  If you would like to cancel your order, call our Team at (315) 451-7101.

REFUNDS & RETURNS

SHIPPING ISSUES - IF YOUR ORDER SHIPPED....

1. USPS FIRST CLASS - Unfortunately,  USPS 1st Class, or Ground Advantage shipping does not guarantee a delivery date, but the majority of orders should make it to you within 10 business days. If you don't receive them by then please call us at (315) 451-7101 so we can track your order. If they haven't arrived in two weeks, we'll get another order out to you ASAP or issue you a full refund.

2. USPS  PRIORITY - Usually you'll have your order in 3-5 business days once shipped. There is tracking on these packages. When your local post office delivers your order, they will scan the package as they leave it in your mailbox. If you haven't received them within 8 business days of your order date, please call us and we will send you a replacement order or give you a full refund.

3. USPS EXPRESS - This is our fastest shipping option.  Orders should arrive in 2-3 days, once shipped, depending on the destination.

RETURNS OR REPRINTS OF PERSONALIZED PRODUCTS

Please contact our Team within 10 days of the purchase date. In the case of a defective product, we'll have you return the unused items along with a note including your Order Number and we will be happy to arrange an exchange or provide a full/partial refund for your order.

RETURNS OR REPRINTS OF NON-PERSONALIZED PRODUCTS

Items that are not personalized can also be returned or exchanged within 10 days of the purchase date. Please send the unused items along with a note including your Order Number to our Team. Once we've received the item(s), you will receive a confirmation email with your exchange or refund details.

Refunds will be processed as a credit of the total of your entire order to the account details used at the time of purchase. The refund time frame will depend on your method of payment.  Partial refunds will include a credit for the item price (less any discounts) plus the appropriate tax.  

If you would like to return your order, please contact us to share your concerns and return  your order to:

The Positivity Project

Salt City Signs Attn: Refund

1330 E. Washington St., Ste. 1

Syracuse, NY 13210 USA

Once your returned order has been received and reviewed, our Team will credit the total of your entire order to the account details used at the time of purchase.

We work hard to make sure you get the best customer service and best product possible.